We have listed below the questions we have been most frequently asked about the PD:Portal. If you have a question that’s not answered here, let us know!
How do I search for the information I need?
- Keyword Search: The keyword search box looks for text in the course information, not in the title, and works best if you search for one word. Also remember that some words can be made up of 1 or 2 ie barre work and barrework. If you are looking for a particular training provider, don’t put their name in the keyword search – you will find endorsed provider names in the Training Provider filter on the left.
- Filters: see the next section for a full explanation of the filters.
The filters are all linked; if any of the other filters don’t open once you’ve made your first selection that means there is no information in them based on the initial selection you’ve made.
Membership Organisation: Choose your membership organisation first so the filters reflect the training in your sector.
Training Category and Discipline: All training has been tagged with the discipline(s) they reflect. Each filter category lists the different disciplines available. By clicking on a discipline, the results will show all training in that area, in date order if training dates are available. The filter will also then list other disciplines that have been tagged with the one you have selected.
Scheduled Training by Location: You can pick your Country and County to see what training is happening in your area. Only the countries with training taking place will show, and once you pick the country, the County box will appear. Again, only counties where training is taking place will show.
Online/blended: Pick this filter to show you all the training that has been tagged as online or blended and can be combined with a selection from Training Category and Discipline.
Training Provider: If you know the endorsed training provider you want to work with, you can click on their name and all their training will appear, listed in date order if training is scheduled to be delivered.
Do I need to clear my search criteria to perform a new search?
You need to reset after each search, either using the Reset Button at the end of the page or refreshing the page with your F5 key.
What’s the importance of the Awarding Organisation information in the course details?
If you are going to undertake a formal qualification, you will receive your certificate from the awarding organisation (AO) who created the qualification not the training provider you studied with (although they may give you an interim certificate whilst you are awaiting the official one from the AO). The AO certificate is the proof of your qualification, so it is important you know that your training provider is properly approved by the AO to deliver their qualification – by choosing an endorsed provider we have already made the checks for you. The name of the AO will be listed on the course page. If you have any complaints about the training provider you are studying with, it is the AO you must contact as they have the responsibility to ensure that their appointed providers are performing to standard.
If you see NA (not applicable) in the Awarding Organisation section of the course details, you will know that you are looking at a training course, not a qualification.
What happens once I’ve chosen my training?
Prerequisite: If you are a member of the membership organisation the course is offering CPD points for, you must have the specified prerequisite qualification to take part. However, if you are not a member you do not necessarily need the prerequisite – the training provider will decide if you have the necessary skills or experience to take part in their training. Prerequisites are there to ensure members do not step outside their scope of practice and are covered by their insurance.
Booking the course: You will find the details of the training provider on any course page you open. There will also be a contact form on the bottom right of the page, where you can send a message direct to the training provider.
Finding the venue: If training is scheduled to be delivered, you will find a map on the course page which pinpoints the address of the venue. You can find the full address by clicking on Scheduled Dates in the green banner and hovering over the start date. Click on the calendar icon on the map for more details and +/- to find out exactly where it is taking place (if the map locks, click on the padlock icon on the map to unlock it).
Directions: You can type in the venue details and your own address at the bottom of the page – click on Get Directions to display a map showing the route and a list of directions on the same page, or click on Turn by Turn Navigation which will take you to a new page with the same information that you can download to your phone. If there are GPS coordinates on the lefthand side of the course page, simply click on Plan My Route.
Can I leave a review about the training I have completed?
Yes! Visit the course page, click on the training provider’s logo at the bottom and then the Reviews tab on the training provider’s page. You can also leave comments for the training provider to respond to in the Comments area. Remember to include the name of your training in your feedback.
You can leave reviews on your mobile too – follow the same route to the training provider’s page then scroll down to the Events section. Click on the arrow to find the Review area.
Is feedback moderated?
Yes! Reviews and comments are moderated by PD:Approval, and we reserve the right not to publish any feedback that falls into (but not exclusively) the following categories:
Any message, data, information, text, music, sound, photos, graphics, code or any other material that is false, unlawful, misleading, libellous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, or advocates harassment of another person, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable
Any message, data, information, text, music, sound, photos, graphics, code or any other material that is patently offensive to the online community that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual
Any message, data, information, text, music, sound, photos, graphics, code or any other material that would constitute, encourage, promote or provide instructions for a conduct of an illegal activity, criminal offense, give rise to civil liability, violate the rights of any party in any country of the world, or that would otherwise create liability or violate any local, national or international law, including, without limitation, the regulations or rules of any of securities exchange , including but not limited to, the London Stock Exchange
What if I can’t find what I am looking for?
If you have any problems using our system or have a question which is not answered here, give us a call on 0333 577 0908 or email firstname.lastname@example.org.